{"id":7056,"date":"2014-05-27T16:24:01","date_gmt":"2014-05-27T16:24:01","guid":{"rendered":"http:\/\/www.icmarkets.com\/?p=7056"},"modified":"2019-09-12T00:21:35","modified_gmt":"2019-09-11T14:21:35","slug":"now-hiring-customer-service-representatives","status":"publish","type":"post","link":"https:\/\/www.icmarkets-vnk.com\/blog\/now-hiring-customer-service-representatives\/","title":{"rendered":"Now Hiring: Customer Service Representatives"},"content":{"rendered":"<p lang=\"zxx\"><strong><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">The Company<\/span><\/span><\/strong><\/p>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">IC Markets is a leading Forex Broker in Australia that stands out from the crowd by giving clients what they really want. IC Markets has the most competitive offering and the best technology, now we just need the best staff to help our clients, reminding them that IC Markets was the right choice.<\/span><\/span><\/p>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">The company is dedicated and committed to constant innovation. We are committed to changing financial services globally and providing first class customer support.<\/span><\/span><\/p>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">The successful candidate would be responsible for providing excellent support using our online live chat software as well as the occasional inbound and outbound call.<\/span><\/span><\/p>\n<p lang=\"zxx\"><a href=\"http:\/\/www.icmarkets.com\/wp-content\/uploads\/2014\/05\/HIRING-04.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-7067\" src=\"http:\/\/www.icmarkets.com\/wp-content\/uploads\/2014\/05\/HIRING-04.png\" alt=\"HIRING-04\" width=\"898\" height=\"898\" \/><\/a><\/p>\n<p lang=\"zxx\"><strong><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Job Details<\/span><\/span><\/strong><\/p>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">New Customer Service roles have been created to assist our rapidly growing client base in over 180 different countries.<\/span><\/span><\/p>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">The great thing is we are an online business! This means most of our contact with our clients is done online, either through our live chat software or via email.<\/span><\/span><\/p>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">For this reason we are looking for applicants with strong reading and writing skills, who are passionate about providing great service and willing to go the distance to help our clients.<\/span><\/span><\/p>\n<p lang=\"zxx\"><strong><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Responsibilities<\/span><\/span><\/strong><\/p>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Key day-to-day responsibilities include:<\/span><\/span><\/p>\n<ul>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Online chat operator\/support<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Inbound support for clients on the MetaTrader 4 and cTrader platforms<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Dealing with technical related queries regarding the trading platforms<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Conducting client trade investigations and problem solving<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Seeking out client and partner opportunities to generate more business<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Assisting clients on the phone, live chat and email<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Liaising with multiple departments to resolve customer queries<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p lang=\"zxx\"><strong><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">The Candidate<\/span><\/span><\/strong><\/p>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">All candidates must possess the following essential skills:<\/span><\/span><\/p>\n<ul>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Be able to acquire new knowledge, skills and abilities quickly<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Be numerically proficient and able to work with numbers<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Have outstanding written and verbal communication skills<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Understanding of IT and be comfortable in solving technical issues across various software<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Ability to work in a team environment.<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Must be proactive and take ownership of tasks<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Must have a positive attitude and be willing to communicate with customers<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Have ambition and desire to progress within the company<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p lang=\"zxx\"><strong><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Desirable skills:<\/span><\/span><\/strong><\/p>\n<ul>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Sound decision making<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">RG146 general advice qualification<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Intermediate to advanced work and excel skills<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Tertiary qualification in a finance related degree<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p lang=\"zxx\"><strong><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Key competencies<\/span><\/span><\/strong><\/p>\n<ul>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Problem solving<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Information Analysis<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Customer and service focused<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Flexibility<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Team player<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p lang=\"zxx\"><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">The successful candidates will join our growing support team to deliver a high standard of customer service.\u00a0The right applicant will be offered a competitive remuneration package and the chance to quickly progress within this fast growing company.\u00a0We do not use recruitment agencies nor do we offer sponsorship opportunities.<\/span><\/span><\/p>\n<p><strong><span style=\"color: #666666;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\">Interested Candidates can email their CV and cover letter addressing to\u00a0Angus Walker, <a href=\"mailto:careers@icmarkets.com.au\" target=\"_blank\" rel=\"noopener\">careers@icmarkets.com.au<\/a>\u00a0<\/span><\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Company IC Markets is a leading Forex Broker in Australia [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":13897,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[197],"tags":[],"class_list":["post-7056","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trading-schedule"],"_links":{"self":[{"href":"https:\/\/www.icmarkets-vnk.com\/blog\/wp-json\/wp\/v2\/posts\/7056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.icmarkets-vnk.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.icmarkets-vnk.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.icmarkets-vnk.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.icmarkets-vnk.com\/blog\/wp-json\/wp\/v2\/comments?post=7056"}],"version-history":[{"count":1,"href":"https:\/\/www.icmarkets-vnk.com\/blog\/wp-json\/wp\/v2\/posts\/7056\/revisions"}],"predecessor-version":[{"id":36475,"href":"https:\/\/www.icmarkets-vnk.com\/blog\/wp-json\/wp\/v2\/posts\/7056\/revisions\/36475"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.icmarkets-vnk.com\/blog\/wp-json\/wp\/v2\/media\/13897"}],"wp:attachment":[{"href":"https:\/\/www.icmarkets-vnk.com\/blog\/wp-json\/wp\/v2\/media?parent=7056"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.icmarkets-vnk.com\/blog\/wp-json\/wp\/v2\/categories?post=7056"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.icmarkets-vnk.com\/blog\/wp-json\/wp\/v2\/tags?post=7056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}